HostPapa is a Canadian-based, privately owned web hosting provider that entered the market in 2002 with its application software related to dedicated hosting services. Three years later, they began offering their first hosting services and, finally, in 2006 the company was officially founded in Ontario, Canada by Jamie Opalchuk. Throughout the years they’ve been providing shared, reseller, WordPress and VPS hosting to customers around the world. They’ve also managed to build a reputation for their commitment to security, reliability, technical expertise and world class customer support.
HostPapa has received a number of awards since its founding, including Uptime Awards from NCM Online and WHTop. They’ve also have appeared on the PROFIT 500 ranking of Canada’s fastest-growing companies list on three occasions. HostPapa also has a partnership with Dropmysite, a Singapore-based global cloud software platform that provides backup for websites and databases.
One way HostPapa stands out among its competitors is focusing on being and staying green. Their eco-friendly approach is evident in the usage of 100% green renewable energy to power up data centers, web servers and all electronic devices in their offices. HostPapa is dedicated to providing every customer with a fully-featured hosting package at a competitive price, without compromising quality. All of the above comes with the help of top-notch customer service.
Plans and pricing
The shared hosting starter plan begins at $3.95 per month (although it will cost $7.95 on renewal after the first three years), supports hosting up to two websites and includes a free domain, starter website builder, 100GB of SSD storage and unmetered bandwidth.
Although all customers are entitled to cancel HostPapa’s services at any moment, there is a 30‑day risk-free money‑back guarantee. However, it applies to shared and reseller web hosting plans only, which seems a bit reductive.
HostPapa accepts payment credit/debit cards and PayPal.
HostPapa has server locations in the US, Canada and Europe. Choose a new domain name or transfer an existing one, free of charge. HostPapa lets you manage your site with the industry standard cPanel.
The cPanel is intuitive and easy-to-use, even for average users. From there you’ll be able to install WordPress in no time via Softaculous app installer, and the same goes for hundreds of popular apps, such as Joomla or PrestaShop.
I used GTmetrix to measure the performance of our HostPapa site (Image credit: GTmetrix)
Our website loading speed has been consistent and fast. HostPapa guarantees that their uptime will never drop below 99.9%, we can only confirm that.
If you click the Support button on HostPapa’s landing page and then proceed to Customer Care Center, you’ll be presented with a few (and definitely more than we usually see) self-help services done right.
You can easily find answers to common web hosting problems thanks to HostPapa’s extensive knowledgebase.
The knowledgebase contains 2539 articles and 74 different categories. As for their quality, as far as I could tell, they are easily understood, instructive and helpful, covering various potential questions, concerns and issues.
Additionally, HostPapa offers video tutorials, information on network status and options to write an e-mail, submit a support ticket, open a live chat or contact the support team via telephone. Both chat and telephone support services are available 24/7.
In addition to the above, there are cost-free weekly webinars as well as 30 minute one-to-one training courses. HostPapa doesn’t have an official forum at the moment, but given the level of support they provide their users, I don’t see it as a significant issue.
My Final verdict
I moved Porcellato Engineering to HostPapa in January 2021 after 20 years with Zero Hosting. Hostpapa offers great value, a decent range of hosting options with attractive features. If you’re looking for an affordable host which doesn’t force you to compromise on hosting options or performance, you can’t go wrong with HostPapa.
Ps. Porcellato Engineering, (aka porcellato.com) is a participant in the Amazon Services LLC and Hostpapa Affiliate Programs. The programs are designed to provide a means for website owners to earn advertising fees by advertising and linking to websites.